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STORE POLICY

TERMS & CONDITIONS

The following terms and conditions apply to all users of themadstone.com, including without limitation users who are browsers, vendors, customers, merchants, and/ or content contributors. Using this website or placing an order with The Madstone (also ‘we’, ‘us’, ‘our’) is your express acceptance of these terms and conditions.

 

These terms and conditions are subject to change at any time, and it is your responsibility to check regularly for changes, before ordering. Only the most recent version of these terms and conditions is to be considered valid. Should you not agree to these terms and conditions, please discontinue use or access to this website. Our store is hosted on Shopify Inc. They provide us with the online platform that allows us to sell our products and services to you. If you have any questions, related to these terms and conditions, please contact us, before placing an order.

 

Each provision of the terms and conditions shall be construed as separately applying and surviving, should any single provision be deemed inapplicable or unenforceable by governing law.

GENERAL INFORMATION

  • All goods ordered by you from this website are for your own private use only and are not for resale.

  • You must be eighteen years old or above to use this site. Minors may only use this site with the agreement of, and under the supervision of, a parent or legal guardian. If you do not qualify, please cease using this site.

  • You warrant that all details you provide to themadstone.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own, or you have express permission to use it, and that there are sufficient funds in the account to cover payment of the product(s) ordered.

  • You agree to the use of email as a means of communication from/with us.

  • During the registration process, you must choose a username and password, for which you are solely responsible. We are not liable for any and all actions taken under that username and password, and so you must make every effort to keep your password safe and not disclose it to anyone. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform us, as soon as possible.

  • It is a crime to use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law.

  • We reserve the right to end our agreement with you and/or to suspend or terminate your access to the site, at any time and without prior notification, if:

    • you fail to make payment to us when due

    • you breach any of our terms and conditions

    • when requested by us to do so, you fail to provide, within a reasonable time frame, sufficient information to enable us to check the accuracy and validity of your identity or any information supplied by you

    • we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on/with our website.

  • We reserve the right to refuse any order placed. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same payment card or account and/or orders using the same billing and/or shipping address.

  • We reserve the right in our sole discretion to limit or prohibit orders that appear to be placed by dealers, resellers or distributors.

 

Should you purchase any of our products via any third-party, please refer to their terms and conditions, return policies and privacy statements, and contact them with any queries. We cannot be held responsible for material displayed/provided by third parties. The only prices that apply for our products purchased on our website or published in our website, and subject to change. We cannot vouch for the reliability of prices stated on any other third party mediums.

 

YOUR RESPONSIBILITY FOR BREACH OF THESE TERMS AND CONDITIONS

You agree that should you breach these terms and conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses incurred by us or our officers, directors, employees, agents and suppliers, as a result of the breach, including reasonable legal fees (if applicable). You will remain liable, if someone else uses your account and/or personal information unless, you can prove fraudulent use.

ORDERING

  • When placing an order for The Madstone spiritual jewelry, or any other product available now or in the future from this website, you agree that any and all information given is accurate and complete, and that all orders are subject to acceptance and product availability.

  • All items are final sale and not eligible for refund or return.

  • All prices listed on our website are correct at the time of entering the information, however, we do reserve the right to change prices of any product at any time. Sales tax (if applicable) is applied at checkout.

  • No contract for the sale of any product will exist between you and us until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending an email to the address given in your order form.

  • You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

  • If your order has not been accepted, you will receive an email from us.

  • Discount vouchers, codes and offers cannot be used on sale products.

DELIVERY

  • The delivery period stated within which you will receive your order is approximate and subject to change. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if your order is of a high value.

  • Delivery charges depend on the country/region to which the order is being sent, and you may have to pay import duties and taxes, which are levied once a shipment reaches your country and are your sole responsibility. You must meet any additional charges for customs clearance, and we recommend you acquaint yourself with your local customs requirements for further information.

  • Please note international shipments may be subject to cross-border inspections by customs authorities, and we are not to be held responsible for their actions and handling of your goods.

  • Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government.

PAYMENT METHODS

  • Prices are quoted in US Dollars.

  • We accept most major credit and debit cards.

  • All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery.

Payment Methods

TERMS & CONDITIONS

The following terms and conditions apply to all users of themadstone.com, including without limitation users who are browsers, vendors, customers, merchants, and/ or content contributors. Using this website or placing an order with The Madstone (also ‘we’, ‘us’, ‘our’) is your express acceptance of these terms and conditions.

 

These terms and conditions are subject to change at any time, and it is your responsibility to check regularly for changes, before ordering. Only the most recent version of these terms and conditions is to be considered valid. Should you not agree to these terms and conditions, please discontinue use or access to this website. Our store is hosted on Shopify Inc. They provide us with the online platform that allows us to sell our products and services to you. If you have any questions, related to these terms and conditions, please contact us, before placing an order.

 

Each provision of the terms and conditions shall be construed as separately applying and surviving, should any single provision be deemed inapplicable or unenforceable by governing law.

GENERAL INFORMATION

  • All goods ordered by you from this website are for your own private use only and are not for resale.

  • You must be eighteen years old or above to use this site. Minors may only use this site with the agreement of, and under the supervision of, a parent or legal guardian. If you do not qualify, please cease using this site.

  • You warrant that all details you provide to themadstone.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own, or you have express permission to use it, and that there are sufficient funds in the account to cover payment of the product(s) ordered.

  • You agree to the use of email as a means of communication from/with us.

  • During the registration process, you must choose a username and password, for which you are solely responsible. We are not liable for any and all actions taken under that username and password, and so you must make every effort to keep your password safe and not disclose it to anyone. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform us, as soon as possible.

  • It is a crime to use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law.

  • We reserve the right to end our agreement with you and/or to suspend or terminate your access to the site, at any time and without prior notification, if:

    • you fail to make payment to us when due

    • you breach any of our terms and conditions

    • when requested by us to do so, you fail to provide, within a reasonable time frame, sufficient information to enable us to check the accuracy and validity of your identity or any information supplied by you

    • we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on/with our website.

  • We reserve the right to refuse any order placed. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same payment card or account and/or orders using the same billing and/or shipping address.

  • We reserve the right in our sole discretion to limit or prohibit orders that appear to be placed by dealers, resellers or distributors.

 

Should you purchase any of our products via any third-party, please refer to their terms and conditions, return policies and privacy statements, and contact them with any queries. We cannot be held responsible for material displayed/provided by third parties. The only prices that apply for our products purchased on our website or published in our website, and subject to change. We cannot vouch for the reliability of prices stated on any other third party mediums.

 

YOUR RESPONSIBILITY FOR BREACH OF THESE TERMS AND CONDITIONS

You agree that should you breach these terms and conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses incurred by us or our officers, directors, employees, agents and suppliers, as a result of the breach, including reasonable legal fees (if applicable). You will remain liable, if someone else uses your account and/or personal information unless, you can prove fraudulent use.

ORDERING

  • When placing an order, you agree that any and all information given is accurate and complete, and that all orders are subject to acceptance and product availability.

  • All items are final sale and not eligible for refund or return.

  • All prices listed on our website are correct at the time of entering the information, however, we do reserve the right to change prices of any product at any time. Sales tax (if applicable) is applied at checkout.

  • No contract for the sale of any product will exist between you and us until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending an email to the address given in your order form.

  • You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

  • If your order has not been accepted, you will receive an email from us.

  • Discount vouchers, codes and offers cannot be used on sale products.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Offline Payments

CANCELLING AN ORDER

  • If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking the ‘Remove’ button.

  • If you have placed an order but then wish to change or cancel it, please contact us as soon as you can. We will try our best to make any changes but we cannot guarantee that we will be able to do so, as the order may already have been processed. In such cases, cancellation may not be possible.

  • Should cancellation be possible, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within due course, provided the goods have not been dispatched.

RETURNS PROCEDURE

  • Exchanges and/or returns may only be possible subject to availability or should a product be defective (which has not occurred after you have accepted delivery).

  • Any items purchased with online credit are not eligible for refund. 

  • Earrings will not be exchanged or refunded for sanitary reasons, unless defective and unworn, with all tags attached.

  • Items eligible for return should be returned new, unused, and with all tags still attached, only once you have received return authorisation from us.

  • Returns that are damaged, worn, soiled or altered will not be accepted and may be sent back to the customer.

  • All bespoke, made to order and sale items, as well as items purchased with online store credit are final, once shipped, and therefore ineligible for refund or exchange.

  • All items returned should have a Return Authorization (RA) number and unidentified returns may be returned to the sender.

  • You will be liable for any and all charges incurred when returning the goods to us, unless the return is as a result of a clear error on our side.

EXCHANGE PROCEDURE

  • We will be happy to exchange for the same item most products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error within 7 days of delivery of the goods. Please contact us immediately to discuss your claim.

PRIVACY

  • The Madstone will not pass on your personal, credit or debit card details to any third party. You understand that any personal content (but not including any of your credit or debit card details) may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit or debit card information remains encrypted on the Shopify Inc. platform.

  • We will never ask for personal details via email. If you receive an unsolicited email asking you for your log in details, please contact us immediately.

  • Please visit the Shopify Help Centre for any queries on their system.

DISPUTE RESOLUTION

  • If you have a dispute with The Madstone, please contact us and we will endeavour to resolve your issue with us.

LIABILITY

  • We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without prior notification.

  • If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit/debit card.

  • In the unlikely event you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity than stated on your order form, please notify us immediately. We shall endeavor to rectify the situation, provided that you notify us replying to your email confirmation, within 7 days of the receipt of the order, and return said items within 7 days after we send your RA number. Do not return goods without the RA number or if we inform you that return is not necessary. This provision does not affect your statutory rights.

  • We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors, including, but not limited to, internet browsers, screen colour contrasts etc., we cannot be held responsible or liable for any differences in colour between the image and the actual product.

  • The products sold on this website are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of this website or for any products or services purchased from us.

  • We have taken every measure to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a server breach.

  • We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including, but not limited to, pandemics, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

  • We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

  • To the fullest extent permissible, under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to our products. This does not affect your statutory rights as a consumer.

  • We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

  • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

  • Any loss of goodwill or reputation; or

  • Any special or indirect losses suffered or incurred by that party, arising out of or in connection with the provisions of any matter under these terms and conditions.

COPYRIGHT

  • All rights, including copyright, in the content of this website are owned or controlled by The Madstone. In accessing our site, you agree that you may only download the content for your own individual and non-commercial use. You may not use, copy, broadcast, download, store (in any medium), transmit, show in public, adapt or change in any way the content of our website without our prior written permission.

ENTIRE AGREEMENT

  • These terms and conditions govern our relationship with you. You confirm that, in agreeing to accept the terms and conditions, you have not relied on any representation except where that representation has been made a term of these terms and conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation, whether or not such has become a term of the conditions. No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

LAW

  • The Conditions shall be governed by and construed in accordance with the laws of Thailand and you irrevocably submit to the exclusive jurisdiction of the courts of the Kingdom of Thailand.

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